We are hiring! Full Time Mountain Bike Customer Service and Merchandise Specialist

Patty — Wed, 24 Feb 2010 20:10:00 +0000

We are thriving! This important new position in our sales department offers an exceptional opportunity to help our business grow, if you are a motivated, self-directed, problem-solving person.

We need someone with a combination of bike knowledge, customer service, sales, visual design and merchandising, buying and inventory management, and leadership skills.

Details after the break

Bike knowledge: This position requires that you know a lot about mountain bikes. Some mechanical aptitude is required; you should have the ability to make fitting adjustments, minor tune-ups, assembly, etc. You should be adept in discussing both big-picture topics such as different riding styles and ride characteristics of different bikes, as well as the finer points of various mountain bike suspension types, pros and cons of various parts, accessories, equipment, and clothing etc.

Customer service, sales skills: You should be able to intelligently talk with avid mountain bike enthusiasts to determine their specific background, goals, needs, wants, budget. Your job will be helping people select and buy the right bike, the right gear. You will need to be able to manage the sales floor and work as a team leader with other sales and service department staff to satisfy customer service and sales needs.

Visual design, merchandising aptitude: This position also requires that you have excellent visual merchandising skills. You will be required to identify opportunities to improve our merchandising and execute amazing visual displays. You will create and manage improvements and maintenance to our sales floor plan, point-of-purchase fixtures, and signage.

Buying & inventory management: You would be helping us select new product to bring into the store, manage our current product inventory, and move stale inventory out by implementing markdowns and closeouts. Involves receiving, shipping, database management and report generation, and warrantee management duties. Some back office work will be a regular part of your day.

Leadership experience: Our sales staff are good people but we have blind spots and priorities that pull us away from areas where we could be improving. We are looking for someone who is experienced in leading project teams and in being a motivating influence on others. Sales management experience is a plus.

Other: We have a lot of other needs. What skills do you have?

Compensation based on qualifications and experience; benefits include health insurance, paid vacation, and other perks. Start date is ASAP.

To apply for this position, please send your resume as an attachment to info@passiontrailbikes.com; include a cover letter summarizing your qualifications and reason for applying. Please, no phone calls or in-person inquiries.

Passion Trail Bikes, Belmont, CA - specialists in quality bike service and custom-built mountain bikes: We are hiring! Full Time Mountain Bike Customer Service and Merchandise Specialist

We are hiring! Full Time Mountain Bike Customer Service and Merchandise Specialist